FREE US SHIPPING OVER $150 | GUARANTEED DELIVERY | TRUSTED SINCE 2001

Customer Service


Terms and Conditions

By visiting or shopping at our store, you accept the following site terms and conditions. Please read them carefully.

We reserve the right to decline to produce orders if being used incorrectly. All items we sell are meant for restoration of damaged documents, replacement of lost or damaged, replacement for closed schools, extra copies for home/ office, novelty fake/fun, Theatrical/ Prop use for Ads and Movies, Temporary credentials if you are waiting on your real ones to come etc. We do not make these to be used as real if you are not on file with the school with the same credentials that we print.


Our novelty diploma, transcripts and certificates are not "exact" matches of original documents.  While our replicas are based on the original school design and have similar fonts, wording, layouts and emblem placement, we have both legal and technical restrictions on how closely we match.  For instance, we don't type original administrator's names or forge their signatures.  Additionally, because many emblems, seals and logos are held under copyright by the original organization, our emblems are of our own creation with differences that may be noticeable in both design and application technique.

Diploma Mills:

A diploma mill is classified as a life experience school or someone claiming you are getting legitimate documents with verification. They claim that by buying their diplomas you are actually earning a degree, which is not the case. We are not a diploma mill and will never claim that the products we make will earn you a degree IF you didnt actually earn it. We make novelty, replacement, duplicate, restoration, or theatrical use only. Under no circumstance should you use your product to mis-represent yourself as having a degree if you did not earn one first.


Types of degrees we won't print

We won't produce fake diplomas with any level with MD, JD, LLB, DDS or any other degree from a law, medical, nursing or a degree in "Biotechnology." We won't print anything that might suggest someone could prescribe drugs or "treat" another person.

We will not produce any fake diplomas or certificates in fields dealing with flying an aircraft or anything related to aeronautics, driving a train or bus, securing the public interest or anything military-related. We will not print documents related to power plants, gas, oil, structural or engineering and construction or Chemical related.

We will not print anything that's considered "certified" or "certification" or "verified" to include public accounting, real estate, financial consulting or any type of government certification. We will also not produce diplomas in the fields of automotive, construction  to include structural, building, electrical installing etc, health or safety or anything biochemistry related, or anything dealing with safety or security. 

If we have any notion that you intend to use our products against the public interest or public safety, we will refuse your order. We also reserve the right to question or deny any other items not mentioned above if we feel necessary.

We will not produce an order for you if you intend to use them inappropriately. ( we make these for restoration, extra copy for your wall, replacement, novelty or props only )

Further details can be found on this page: http://www.phonydiploma.com/what-we-dont-do.aspx

WE RESERVE THE RIGHT TO CHANGE YOUR ORDER IF IT WILL BENEFIT THE QUALITY OF THE PRODUCT:
By ordering and agreeing to the terms and conditions you understand that we reserve the right to change your order in any way we see fit if it will benefit your product, without notification. Examples include changing the way your degree is worded, fixing misspelled words, changing the color and size of paper chosen, downgrading seals if necessary resulting in a possible credit if you paid extra (we will never upgrade you without your consent), etc... This policy will only better your product. Complaints on changed orders will be addressed and changed for a reprint fee. This also applies to orders with details that we cannot do as stated on our do not do list.

When you place your order with us please add [email protected], [email protected] and [email protected] to your address book. Otherwise, our proofs or emails may be sent to your Junk Mail box.

If you do not want to add us to your address book please monitor your Bulk Mail box while your order is in process.

RETURN POLICY & GUARANTEE:
We will not refund payments for documents that are simply not "real enough." All sales are final. Please do necessary research before placing your order.

PROOFS
Proof/Review- 
See your artwork before it prints.
Please provide working email address. May delay shipping, and if we’ve not heard a reply to our proof in 3 business days we will print and ship the file we designed for you as not to delay the shipment further.


REFUNDS may be issued in the following circumstances:

- If we are unable to provide your document,
- If you overpaid your order,
 
We will not provide a refund if the shipper (UPS, USPS) is responsible for late or damaged deliveries. Once your package is picked up by the shipper, we lose control of the shipping process. If the shipper is unable to locate your address or your are not available to sign for your package and your package does not arrive within your time-frame, we cannot be held responsible. To get a refund in those instances, you may file a claim with the shipper and they may reimburse you directly.

If we have made a spelling or content mistake we will not issue a refund but will quickly replace the document and reship using your original shipping preference.

We allow you 90 days in which to notify us of a misprint or request a reprint. We dispose of all orders after 90 days to protect your personal information. After that time, we will have to recreate your documents to correct mistakes or provide reprints.

CANCELLATIONS - Before Product is Shipped

What are Fake Diplomas or why would these be classified as such?

Only 100% authentic diplomas are issued by the school directly. Since our company and many others offer documents as alternatives to school issued documents, they can be considered fake because we are not the school or affiliated with the school. The are classified as novelty and can only be used as such, or repacement for what you have on file with the school. Please understand this difference when you order. What we print is what should be on file with the school. 

Unpaid Orders
You can cancel an unpaid order at any time. Unpaid ordered more than 30 days old are automatically cancelled.

Paid Orders

Please realize that we begin designing your product within hours of when you place your order. We can offer partial refunds of 50% if the design portion of your order has been completed, including cancellations during the proof process if a proof has already been designed and sent.

If we've already designed, produced and shipped your product we cannot offer a refund. Rather, we can work with you to fix any possible issues you may have. 

PAID WITH NO "PROOF" ORDERED

If we've already begun design, but it hasn't been shipped and you didn't order a "proof", we charge a 50% cancellation fee.

PAYMENT INFORMATION:
We have strict policies to protect each of us from fraudulent credit card use. If your order is paid via credit card, we will ONLY ship to the name and billing address registered on the account. You will be asked to sign for your package by the shipper. If your order’s Shipping, Billing, and Payment information is NOT the same on your order form, we will cancel your order and payment. If you would like your order shipped to an address different from your credit card registered address, please make payment via single-use VISA Gift Card.

SHIPPING:

Please ensure that you will be available to sign for your package during your requested delivery time frame. If someone else signs for your document and you do not receive it, we cannot be liable. Disputes in these cases will be decided in our favor as we have done our part in processing and shipping your order as requested.

REPRINTS: If WE make a mistake, we will promptly reprint and reship at no cost to you. Reprint fees may apply in these instances:

  • If you make a mistake or misspelling on your order,
  • If you have approved a proof but later want additional changes.

Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.

Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANT-ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.


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