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Answers - Credit card disputes

Trying to deny a valid charge through your bank or credit card company is also a fraudulent act and is illegal.


Phonydiploma.com is a hard working company and we treat our customers very fairly and honestly.  We understand that the vast majority of people are honest when it comes to financial transactions, so this information will not apply to you. Those of you with other intentions, the following Dispute and Fraud Policy applies:

  • Due to the customized nature of the product we sell, we do not offer a money back guarantee.
  • We have the right to cancel any order at any time.
  • Orders that look suspicious or have more than 1 different name on the order, or have two different addresses on the order may be cancelled.  
  • If you have a problem let us help.  We have posted office hours for CHAT and always reply to our emails (especially if there are problems.)
If we make a spelling or other production error on your document, we will gladly correct it for you at our expense.  We will also replace if products are damaged during shipping (please take a photo of the shipping box.)

At the end of the day, we want to make sure you are completely satisfied with your purchase!

Unfortunately, it has been our experience in the past that some people have made attempts to return their documents after copying them.  Thus, we cannot issue refunds or credits unless the order is cancelled before it is mailed.

IF YOU TRY TO DISPUTE or DENY a valid charge, you will be sent an invoice for the disputed amount by e-mail and certified mail. Copies will also be sent to your bank and credit card company.

 

The invoice will include the following information:

 

1)

The Original charge amount plus a $29 fee for dispute processing

 

2)

The name of the site you purchased products from

 

3) 

Your IP address from which you ordered

 

4)

Access logs detailing when you accessed the site in question and what ISP you used to do so.

 

5)

The date, time and products that were ordered which include examples of any files and/or pictures of any information you accessed from our site

 

Again, if you have any concerns about your purchase we encourage you to contact one of our Customer Service Representatives at any time.


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