Trying to deny a valid charge through your bank or credit card company
is also a fraudulent act and is illegal.
Phonydiploma.com is a
hard working company and we treat our customers very fairly and honestly.
We understand that the vast majority of people are honest when it comes to
financial transactions, so this information will not apply to you. Those of you with other intentions,
the following Dispute and Fraud Policy
- Due to the customized nature of the
product we sell, we do not offer a money back guarantee.
- We have the right to cancel any order at any time.
- Orders that look suspicious or have more than 1
different name on the order, or have two different addresses on the order may be
- If you have a problem let us help. We have posted office hours for CHAT and always reply to our emails (especially if there are problems.)
make a spelling or other production error on your document, we will gladly
correct it for you at our expense. We will also replace if products are damaged during shipping (please take a photo of the shipping box.)
At the end of the day, we want to make sure you
are completely satisfied with your purchase!
Unfortunately, it has been our experience in the past that some
people have made attempts to return their documents after copying them.
Thus, we cannot issue refunds or credits unless the order is cancelled
before it is mailed.
IF YOU TRY TO DISPUTE or DENY a valid charge, you
will be sent an invoice for the disputed amount by e-mail and certified mail.
Copies will also be sent to your bank and credit card company.
The invoice will include the following
Original charge amount plus a $29 fee for dispute processing
of the site you purchased products from
address from which you ordered
Access logs detailing when you accessed the site in question
and what ISP you used to do so.
time and products that were ordered which include examples of any files and/or pictures of any
information you accessed from our site
Again, if you have any concerns about your purchase we
encourage you to contact one of our Customer Service Representatives at any