Phonydiploma.com is a
hard working company and we treat our customers very fairly, and honestly.
We understand that the vast majority of people are honest when it comes to
financial transactions, so there exists an almost insurmountable likelihood that
following information does not apply to you. Those of you with other intentions,
the following standard Dispute and Fraud Policy
Orders that look suspicious or have more than 1
different name on the order, or have two different addresses on the order can be
cancelled iimmediatly. This is more for orders with a US billing address and a
foreign shipping address. We have the right to cancel any orer at any time. Such
orders will be required to be paid by money order or western Union.
Orders form Singapore or Malaysia will be cancelled immediately due to
the rise of fraudulent card use.
Trying to deny a valid charge through your bank or credit card company
is also a fraudulent act and is illegal.
We have a customer service department for a
reason! When issues arise with regards to a product we have sold,
our customers can contact us via email 24 hours a day, 7 days a week or by phone
during office hours, during the entire year, and we will do all that is humanly
possible to either correct the situation or when justified, to issue a partial
credit. We feel our Customer Service Department has done a tremendous job
of taking care of our customer's needs.
Due to the customized nature of the
product we sell, we do not offer a standard money back guarantee. If we
make a spelling or other production error on your document, we will gladly
correct it for you at our expense. We will also replace any damaged or
defective item immediately. At the end of the day, we want to make sure you
are completely satisfied with your purchase!
Unfortunately, it has been our experience in the past that some
people have made attempts to return their documents after copying them.
Thus, we cannot issue refunds or credits unless the order is cancelled
before it is mailed. Phonydiploma.com offers customized printing
services, so in light of this, returned documents will be of no use to anyone
other than the party who ordered it.
IF YOU TRY TO DISPUTE or DENY a valid charge, you
will be sent an invoice for the disputed amount by e-mail and certified mail.
Copies will also be sent to your bank and credit card company.
The invoice will include the following
Original charge amount plus a $29 fee for dispute processing
of the site you purchased products from
address from which you ordered
Access logs detailing when you accessed the site in question
and what ISP you used to do so.
time and products that were ordered which include examples of any files and/or pictures of any
information you accessed from our site
If this invoice is not paid within 15 days, your file will be
forwarded to one of several collection agencies that we work with globally or a
higher authority to investigate the matter. .
Again, if you have any concerns about your purchase we
encourage you to contact one of our Customer Service Representatives at any
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