At the end of the day, we want to make sure you are completely satisfied with your purchase!
What's the guarantee that I will receive my purchase?
You can rest assured that you are fully protected against not receiving your product. Under Section 75 of the 1974 Consumer Credit Act card issuers and retailers take joint responsibility for faulty purchases. If you pay for something with a credit card which you do not receive, you can claim a refund from the card provider. Our solution is to ship your product via UPS with your signature required. That way, you have confidence that you will receive your product and we have proof that you received your product.
No Substitution of Schools or Designs without Notice!
Other companies may verbally promise the school or design you want but will substitute another school name, another design or another degree and major entirely without notifying you. Review statements in their "Terms and Conditions" that allow them to do that.
We choose honesty over deception.
If we can't print the product you ordered, we'll notify you
and, if you don't want another school, we'll provide an immediate, full refund.
Some things we CAN guarantee:
- You will receive all of the elements and product you order.
- Your product will be spelled correctly (no purposeful misspellings),
- Your product will follow the specifications you provide on your original order regarding size of the paper, spelling, wording of the degree and major, and the type of seals or emblem you select,
- Your product will be smudge-free and received without damage.
If you receive your product and you see a problem (mistakes DO sometimes happen) please let us know right away. We will promptly correct the error and re-ship at our expense.
Some things we CAN'T guarantee:
- We have no way to guarantee that the product will accomplish what you want it to accomplish. Everyone has their own reasons for buying a fake diploma -- how you "use" it is up to you.
- Just not "real enough" -- we do our best to make a high quality product, with a quick turnaround for a reasonable price. Real school diplomas cost thousands of dollars, take months to receive and cannot be ordered over the internet. Please understand the nature of this novelty product. Please closely review our samples to see just how "real" they look BEFORE purchasing,
- Doesn't match the real school design or paper. We keep an extensive database of real school designs, but sometimes layouts change. We ALWAYS suggest that you purchase a "proof" so that you can view the design BEFORE we print and ship. We only use top-of-the-line diploma paper stock, but there is no way for us to know the exact type of paper any individual school uses.