Help

How do I place an order?
To get a custom PhonyDiploma or PhonyTranscript order you need to create an account and then proceed to choose the product you wish to order. Fill out the form and proceed to chgeck out. You may also download our fax and mail order form on the left navigation area and fax or mail that in to us for your order.
If you have any questions you can chat with us via our online chat system, e-mail us at info@documentprintingservices.com or call us at 1-888-325-3347.

Can I place my Order over the Phone?
Unfortunately, we cannot take orders over the phone. The reason is to ensure all the spelling and content of your document is correct and specific to your needs.

Didn’t get an order number after checkout, why?
This indicates that you haven’t placed the order correctly. Have you checked to see whether your order is still in your shopping cart?
• IS in shopping cart – Please try to check out again OR place the order again.
• NOT in shopping cart – Email, chat or call us and we can try to assist in getting your order placed

How can I pay?
We accept Visa, MasterCard and American Express and PayPal. We accept mailed money orders (NO PERSONAL CHECKS) and Western Union Money Transfers. Please email us for complete instructions on how to send your payment. If you would like to speak to a live representative to pay for your order once it’s already been placed online. Once you have your order number, we’d be happy to give you a call to collect payment.

Why is my Shopping Cart EMPTY after I complete my order but before I check out?
You must create an account BEFORE you fill out the details of your order. Click on MY ACCOUNT on the header, create an account, THEN select your product and your specifications.

What are they used for?
Our diplomas and transcripts are used for a variety of purposes. See below for how they can be used.
1 - To replace a lost or damaged one
2 - To fool your friends and colleagues
3 - To have something to show for your hard work and still owe the school money. They will not issue a document until you have paid their tuition completely
4 - Props for movies, commercials and other media

How real do they look?
We offer the best quality documents on the market. GUARANTEED! Our Raised Foil Seals make them look more real than any other company can make.
To the best of our ability, our Replica PhonyDiplomas match the layout, letterstyle, text and line spacing used by the real school. We will not match copywritten seals / emblems or forge real signatures but do try our best to come as close to the real thing as possible. We understand that you need them to look real to resemble what you once had on your wall.
Our High School, High School Equivalency, and In-House Design PhonyDiplomas are not designed to exactly match the layout or wording of any particular school's real diploma. Instead, they use design elements and wording of several real diplomas around the world.
Choose any of our designs and we'll customize it with your choice of school name, your name, degree, major and date of graduation.

Is this illegal?
We make these products for novelty use only. If you intend to use them in any other way you could be stepping over legal boundaries. Do not use them to misrepresent yourself in any way.

How do I know I will receive my order?
We have a shipping guarantee that you can see. We use UPS for most shipments and USPS for those that only have PO Boxes. Both methods of shipment are very reliable but ONLY UPS will provide a tracking number. Once you get your tracking number you will be able to watch the package as its in route to your house.
Another reassuring fact is that we take credit cards for payment. All card holders are protected by their issuing back for fraudulent purchases. Thats why we prefer this method for payment so you know that you are making a 100% secure and trustworthy transaction from our store.

What information do I need to give you to process my order?
All you need to do is choose the product you want and the order form will ask you for all of the information we need.
Don't forget to create an account first.

Will my product be registered with the school I want?
While PhonyDiplomas look just like the real thing, they are not associated with any actual schools and cannot be used in that.

Do you offer verification service?
No, we don't. Don't be fooled by website that suggest they can "verify" a fake diploma or even a "life experience" diploma.
If you'll review their offer closely, you'll see that someone besides the school "verifys" their diplomas.

I never rec'd my tracking #.
We send our customers a tracking information email via UPS' email system when we produce the shipping label. Your junkmail folder may have caught this email. Please look in the junk mail folder, or contact us for the tracking information.

I have emailed you but haven't heard back, why?
Its very important that you add our addresses to your address book or our emails may possibly go to your Junk/Spam folder.
info@documentprintingservices.com
production@documentprintingservices.com
service@documentprintingservices.com
supervisor@documentprintingservices.com

We always respond quickly to email inquiries and make it our goal to provide the best in customer service.
Its hard for us to do that if you do not get our emails so please if you haven't heard back, add our addresses to your address book and then email us again. OR check your junk mail.

Can i cancel my order?
You can cancel an unpaid order at any time.
Paid Orders
If you would like to cancel the order after having placed it and paid for it there will be a cancellation fee of 15% of your order total. If you have placed the order and paid for it and the order has been shipped, we cannot offer you a refund.

How is the diploma shipped?
The diploma is placed in a sheetprotector, then in a cardboard flat to protect it during shipping. There is a sticker on the outside of the cardboard flat letting you know that inside is a novelty document. You can throw the flat away when you receive it. Then the flat is placed in a UPS hard pak box like the picture at the link below:

Will my credit card statement or return address label it is shipped in say "phonydiploma"?
Your credit card statement and return label on the UPS box will say document printing services, nothing about phony diploma.

How soon can I receive my order?
It really depends on where your located, and the shipping that you choose. We have several different shipping options listed on our website. You can view our shipping options directly by clicking the link below:

http://www.phonydiploma.com/shipping-and-packaging.aspx

In the US we can get it to you as soon as the following day if you need it that fast. The estimates listed at the link above include production and shipping time. For instance if you choose the highest priority shipping (3business days) and ordered before 2pm EST today, this would have counted as the first business day. Your order would then ship out tomorrow, and you would receive it on Friday. If its not that much of a rush we even offer free shipping for 8-11 business days in the US. We also have international standard and expedited shipping available. The link has a chart listing all the options.

Please rember you will not choose your shipping until you have proceeded from your shopping cart to the actual order screen where you fill in your address information.

Where can you ship to?
We can ship anywhere in the world. The only places that we cannot ship to can be found here (http://www.phonydiploma.com/what-we-don-t-do.aspx)

I don't see my country on the drop down menu for shipping? Does that mean I can't order?
If you don't see your country listed this means we have another procedure or information to give you before you can complete your order. Please email service@documentprintingservices.com so customer service can give you instructions on how to complete your order.

Why is same-day service not listed as a shipping option? I need it now!
One reason is it may be a holiday weekend and we disable that option so people do not pay extra when they cannot receive the order.

Occasionally we have so many orders we have to remove same-day service from the website until we catch up in the production department. This can be for as little as a few hours and usually not longer then a day. We don't want to sacrifice quality in our documents because we don't have time to meet demands.

When I placed my order for free shipping someone at your company said I'd receive it in 5 days. Why hasn't it shipped yet?
By ordering the free shipping you are put in the que with all our production orders. While we can give you the estimated ship date, we cannot guarentee it will ship on THAT day. We may get a large amount of same-day orders, and they take priority over our ground shipping. We DO guarantee you will receive it within 8-11 business days as stated on your shipping option. If you would like to upgrade shipping you may. Simply email service@documentprintingservices.com and they can take your upgrade payment.

How do I know I will receive my order?
We have a shipping guarantee that you can see. We use UPS for most shipments and USPS for those that only have PO Boxes. Both methods of shipment are very reliable but ONLY UPS will provide a tracking number. Once you get your tracking number you will be able to watch the package as its in route to your house. Another reassuring fact is that we take credit cards for payment. All card holders are protected by their issuing back for fraudulent purchases. Thats why we prefer this method for payment so you know that you are making a 100% secure and trustworthy transaction from our store.

Does someone need to be there to sign for the package?
Yes, it is very important to know when you order that our packages will require an adult signature upon delivery. This will insure that the packages can be properly tracked and is delivered to the correct address.

What if i need to ship to an APO or PO box address?
We cannot ship to apo or po boxed for any other shipping method than standard priority. We prefer a physical address so that we can ship by ups trackable shipping, but if you only have a po box or apo address we can use USPS non trackable shipping instead. keep in mind that we cannot be held liable for lost packages if we must use this method to ship.

What if I place an order after your cut off time or after you have closed?
The shipping choice that you choose will tell you the wait time NOT including Holidays or weekends. So if you order same day service after 2:00pm eastern time it will mail the following business day.
If you order saturday shipping after 2:00pm eastern time on friday your order will mail on monday. We can never ship saturday orders on saturday, if you need it on saturday it muct be placed on or before friday before 2:00pm eastern time.

Why do proofs cost so much?
Its hard to ship orders on time when we count on the customer getting back to us in time with their approval. Too many orders on hold for proofing backs up the production department. We had to set the price fairly high so that only people that MUST have a proof will order it. Otherwise everyone would order a proof and orders would arrive late.

I ordered a proof, when will I receive it to look over??
That depends on the shipping you choose. We try to send proofs the day before the order would normally be shipped to give you time to look over them and approve. If you order same-day service we will do the best we can to get you your proof as early as possible so we can get it out for next-day shipping, but as stated on the website, proofing can delay shipment. We cannot be held responsible if for same-day shipments arriving late due to the proofing process, and we cannot offer refunds based on this.

What if you don't have my High School available for a replica?
Sorry, we don't have that school on our list of replica high schools. This just means we haven't received a copy of it to duplicate. Unless you have a copy that we can use as a guideline, the next best option would be our generic high school design where you choose from a particular layout, give us all your information, and we work form there. We don't have many replica high schools available. There are simply too many, and most high schools look very basic. They usually follow one of our 4 generic designs, and have a state seal on the diploma. You can use one of our generic designs to make the diploma.

Will the diploma have "phonydiploma" written anywhere on it like the sample you sent me and the images I see on your website?
No, it will not say replica or phonydiploma or copy on the actual diploma. It is only on the images of our products online to protect the designs.

Can you send me your list of replica schools?
Unfortunately, we are unable to send our entire list of replicas, due to the fact that we are unable to distinguish a benign inquiry from an attempt to stop our production. However, if you can send us a list of schools you are looking for, or a state your interested in, we can see what we have available.

I have a scan of the diploma I need replicated. Can you do that?
Probably, but we can't tell for sure until we see the design. If you have a copy of the diploma that you want us to replicate you need to scan it in a 300dpi high quality image and send it to the supervisor so he can let you know if we can do it and how to order. His email address is supervisor@documentprintingservices.com If you are sending him a copy to replicate please wait to hear back from him before placing the order online.

What paper should I use?
Each school can use a different color and size paper based on their preference. However, through our years of experience, we have developed a chart for you to choose which paper sample will most likely to work for you. We’ve based this decision on the school’s location, type of diploma or degree, and year the diploma was issued. While we cannot guarantee this is 100% accurate, it is a good rule-of-thumb to ensure you receive the most authentic document possible. If you would like to know the paper type to choose for a specific school, please let us know, as we may have the actual diploma on file. You can also see our suggestions here (http://www.phonydiploma.com/paper-samples.aspx)

What date do I choose?
We rely on you to choose the correct date on your document. If you do not remember the correct date please call the school or do some research to find the correct date.
We recommend graduation months as May for Colleges and Universities and June for High Schools.

The year of graduation and exact date will be up to you. Many schools only include the Month and year.

Will my phony diploma include the actual school emblem or signatures?
Most schools own a copyright on their seals or emblems. Our solution is to use very similar looking seals which we customize with the actual school name.

Regarding signatures... We don't forge real signatures so you have 2 options. You can choose from our in-house signatures (real names and signatures but not associated with any school) or choose to leave the signature lines blank.

What design do I choose?
Our In-House PhonyDiploma designs have been created based on a composite of real diplomas that match geographical regions. While they may not match exactly, they are very realistic looking. Please take a look at all our designs before you choose.
If you would like your diploma to look as close as possible to a particular school's real diploma, choose a PhonyDiploma from our list of Actual Replica PhonyDiplomas. They are patterned after each school's actual diploma and are as close to the same design as we believe is legal and ethical.

What are they printed on?
PhonyDiplomas and PhonyTranscripts are printed on the same high quality paper and printed on the same equipment used to print real diplomas and real transcripts.
Our frames are made specifically for awards and diplomas. They include a glass cover and a double matte of beige and gold.

I have my own classes I want to use for transcripts. Can you do that?
Absolutly. Before placing the order email supervisor@documentprintingservices.com He will give you information on how to place an order incorporating the classes you want on your transcript. Please do not place the order before emailing with him.

I need a transcript from (insert name here). How much will it cost?
To better serve our customers we have several options to choose from, which make it impossible for us to quote you a price based on the fact you'd like a diploma. Create an account, go to the product you want, begin choosing your options and then proceed to the shopping cart. At the cart you will get a total cost, not including shipping.

What date do I choose?
We rely on you to choose the correct date on your document. If you do not remember the correct date please call the school or do some research to find the correct date.
We recommend graduation months as May for Colleges and Universities and June for High Schools.
The year of graduation and exact date will be up to you. Many schools only include the Month and year.

What are they printed on?
PhonyDiplomas and PhonyTranscripts are printed on the same high quality paper and printed on the same equipment used to print real diplomas and real transcripts.
Our frames are made specifically for awards and diplomas. They include a glass cover and a double matte of beige and gold.

Whatsthe difference between graduation date and issue date?
The graduation date is the date you graduated from the school. The issue date would be the date the documents were printed. On our transcripts we have both a graduation and issued date. If your graduation date is recent (the last few years) you can make the issue date the same as the graduation date. The issue date is mostly for people ordering document replicas that are 10 or more years old. Its a way of explaining why the transcripts are new even though you graduated years before- As if you had ordered a new copy of your transcripts.
In that case you can have a graduation date of 06/04/1988, and you have the option of putting a issue date of 01/09/2009, thus explaining why your documents look new.

Where can you ship to?
We can ship anywhere in the world. The only places that we cannot ship to can be found here (http://www.phonydiploma.com/what-we-don-t-do.aspx)

I don't see my country on the drop down menu for shipping? Does that mean I can't order?
If you don't see your country listed this means we have another procedure or information to give you before you can complete your order. Please email service@documentprintingservices.com so customer service can give you instructions on how to complete your order.

What paper should I use?
Each school can use a different color and size paper based on their preference. However, through our years of experience, we have developed a chart for you to choose which paper sample will most likely to work for you. We’ve based this decision on the school’s location, type of diploma or degree, and year the diploma was issued. While we cannot guarantee this is 100% accurate, it is a good rule-of-thumb to ensure you receive the most authentic document possible. If you would like to know the paper type to choose for a specific school, please let us know, as we may have the actual diploma on file. You can also see our suggestions here (http://www.phonydiploma.com/paper-samples.aspx)

What International Replicas do you have available?

The list for International schools is located on the drop down menu of the international replica order form. Please follow the link below:

http://www.phonydiploma.com/a-replica-international-diploma-703.aspx

Scroll down the page to the country drop down listings and those are the schools we have available.