We are so confident in our company and excellent customer service that we will GUARANTEE that your order will be processed and delivered to you. We hope this gives you an added feeling of comfort when placing your order with us.
The guarantee is as follows: If you do not get your order from us we will credit you back the shipping fee and ship it again if the reason you haven't gotten your order is our fault. This guarantee only applies to your original purchase. Reprints are excluded.
The following are reasons that delay orders and are not covered by this guarantee.
1 - Incorrect address on your order
2 - Incorrect contact information
3 - Lack of information on your order
4 - Conflicting information on your order
5 - Your order is proofing and waiting for your approval
6 - Your order arrives and has mistakes. In this case we just fix and reship if its our fault.
7 - If DHL is showing that the order has been delivered to your address successfully.
8 - If you provide a P.O. Box for your shipping address. This will go USPS and has no guarantees since we do not normally accept P.O. Boxes.
9 - If you are in a remote area that delays DHL for getting the package to you. See www.dhl.com or call 1-800-CALL-DHL (1-800-225-5345) to verify if you are in a remote area. If you have not gotten your order in the time frame in which you have chosen please call us at -1-888-325-3347 or e-mail us at info@documentprintingservices.com and we will see why your order has not arrived. If its any fault of ours we will gladly credit your shipping amount back and ship your order again (if lost) or get you the information you need to re-route your package (if delayed).
****Shipments may be delayed to some areas so please check www.dhl.com if you plan to order Same Day Shipping or Saturday Shipping to see if your order will get to you with either of those methods.****
Your shipment will be discretely packaged in a DHL or USPS box or flat, white chip-board mailer. The return address will be from Document Printing Services. We will not include a packing slip or receipt or any paperwork identifying the nature of the product.
Arrival Times
$60- Same Day USA Service
Arrives the following Business Day |
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MUST order before 2:00PM EST. Same Day Service orders arrive business day after you place your order before 5:00pm. |
$40 - Highest Priority
Arrives in 3 Business Days |
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Order is mailed the business day after your order is placed and received the business day after that. |
$30- High Priority
Arrives in 5 Business Days |
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Order is mailed 2 business days after you order and received 2 business days after that. |
$20- Medium Priority
Arrives in 6-7 Business Days |
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Order is mailed 4 -5 business days after you order and recieved 2 business days after that. |
FREE - Standard Priority
Arrives in 8-11 Business Days |
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Order is mailed 4-5 business days after you order and received 3-4 business days after that |
$60- Saturday Special PLACED ON THURSDAY
Arrives on Saturday |
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Ideal for Thursday Rush Orders that can't wait until Monday. This service is not available in some remote areas. |
$70- Saturday Special PLACED ON Friday
Arrives on Saturday |
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Ideal for Friday Rush Orders that can't wait until Monday. This service is not available in some remote areas. |
$65- International Shipping Expedited
Arrives in 4-8 Business Days |
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Order is shipped 1-2 business days after you order and received 3-6 business days after that. |
$55- International Shipping Standard
Arrives in 7-11 Business Days |
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Order is shipped 2-4 business days after you order and received 3-6 business days after that. |
$55- Canada Expedited
Arrives in 3-6 Business Days |
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Order is shipped 1-2 business days after you order and received 2-3 business days after that. |
$45- Canada Standard
Arrives in 6-9 Business Days |
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Order is shipped 2-4 business days after you order and received 2-3 business days after that. |
International Shipping
We ship via DHL International Express. This type of shipping IS FULLY TRACKABLE. The actual time it will take to ship is dependent on the country where you'll receive your product. Expect between 4-11 business days for delivery in most countries.
Canada Shipping
Canada Shipping takes at least 3-4 Business days to arrive via DHL.
Homeland Security
We take our responsibility regarding Homeland Security very seriously. Because of the possibility that some people may use our fake diplomas for other than novelty purposes we choose to not manufacture or ship to some foreign countries including but not limited to Iran, Iraq, North Korea, Cuba, Libya, Belarus, Zimbabwe, Myanmar, South Yemen, Sudan and Syria. We will also not ship any documents to the state of Connecticut or Oregon.
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