Order status
Track your order
Enter the email used at checkout or your order number to pull the current production and shipping status from our system.
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What each order status means
After checkout, our team reviews your details and a designer prepares your proof, usually within 1โ2 business days. The status changes when the proof is ready, and again once you approve it and the order moves into production.
Production begins only after your approval. Standard orders then follow the production queue, while rush production of 3โ5 days is available for tight deadlines. When the order ships, you receive a tracking number for the carrier.
Every order ships in plain, unmarked packaging with tracking, and express options can be chosen at checkout. If the status has not changed for a while, or you need to update a detail, contact support with your order number.
Our private support team answers by email and text during business hours and can confirm where your order is, what happens next and whether a change is still possible.
Keep your proof approval email handy: it records exactly what was approved, and our team uses it to check the finished document against your approved wording and layout before it leaves us. Quote it if you contact support about the order.