Every document is custom-made to your order, so custom products canโt be returned and all sales are final. If something isnโt right, weโll work with you to fix it.
If we made a mistake
If we made a spelling or content mistake, we will promptly reprint your document and reship it at no cost to you, using your original shipping preference. Please let us know within 90 days.
Changes after you order
If the mistake was in the details you submitted, or you want changes after approving a proof, a reprint fee applies.
Refunds
Refunds are issued only if we are unable to provide your document or you overpaid. Cancellations are covered on our Cancel an Order page, and full details are in our Terms of Service.
Report a problem
Contact support at support@phonydiploma.com or 1-929-395-0990 with your order number and a short description of the issue.