Frequently Asked Questions

  1. Most Common Questions
  2. Contact Information
  3. Order Status
  4. Shipping
  5. Making Payment
  6. Receiving Design Proofs
  7. Diplomas
  8. Transcripts
  9. International Orders

Answers...

  1. Most Common Questions

    FAQ

    Have a Question?

    Before you send us an e-mail, call us or chat online with us, we tried to simply things here, check out our Frequently Asked Questions and see if you can’t get your question answered more quickly and easily. If you have a question about your phony diploma, phony degree or another item that you have ordered that is not listed below, be sure to contact us. We promise to get back with you as soon as possible or try our online chat and get an answer right away.

    1.     Most Common Questions

    How Can I Place an Order?

    Placing an order is easy! For a Phony Diploma or Phony Transcript of your very own, you must create an account first. Then, add the item that you would like to the shopping cart. Fill out the form, and check out! You can also fax your order, e-mail or mail an order form (available on the left navigation area) and send it. Note if you mail us your original, we will return it to you.


    Can I place my Order over the Phone?

    For accuracy reasons, we don’t take orders by phone. Spelling and content are important, and mistakes often happen over the phone. Please use our online or fax order system.

    Why Didn’t I Get an Order Number?

    If you didn’t get an order number, you may not have placed your order correctly. Check your shopping cart and see if it is still there. If so, please try to place the order again. If not, get in contact with us via phone or e-mail.

    What Types of Payment Do You Accept?

    We accept: Visa, MasterCard, American Express, money orders and Western Union. Sorry, we do not accept personal checks.

    If you would like to make your payment over the phone, please call us once your order has been placed and speak with a live representative.

    What Can I Use My Fake Diploma For?

    Our fake diplomas, fake degrees and phony transcripts can be used for anything you’d like!

    You can:

    ·         Replace a lost or damaged degree or diploma

    ·         Fool your friends or coworkers

    ·         Give as a gift

    ·         Props for media, commercials, TV, etc.

    ·         Show off at a reunion or other social events

    ·         Boost your ego

    ·         Beef up a social media profile


    How real do they look?

    We guarantee to have the most realistic quality documents on the market. Complete with raised foil seals, we match the letter style, text, line spacing and other dynamics used by the actual institution. We do not forge signatures or infringe upon school seals, though.

    We can customize any design to your specific needs.

    Is This Legal?

    This is completely legal. Do not use our products to misrepresent yourself. They are for novelty use, only. We don’t use copy written emblems or forge signatures.

    Will My Product Be Registered to the School?

    No. They may look real, but they are not actually associated with real schools.

    Do You Offer Verification?

    Sorry, we do not and will not offer verification. Any site that says they can should raise a red flag for you. Someone besides the school of choice will actually do the “verification” which is of no use to anyone.

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  2. Contact Information

    How can I contact you?
    Click this link  Contact Us .


    I have emailed you but haven't heard back, why?
    Check your junk mail!

    It's very important that you add our addresses to your address book or our emails may possibly go to your Junk/Spam folder.
         
    info@documentprintingservices.com
          production@documentprintingservices.com
          service@documentprintingservices.com
          supervisor@documentprintingservices.com

    We always respond quickly to email inquiries and make it our goal to provide the best in customer service.  It's hard for us to do that if you do not get our emails so please if you haven't heard back, add our addresses to your address book and then email us again.

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  3. Order Status

    Order Status

     

    When I placed my order for free shipping someone at your company said I'd receive it in 5 days. Why hasn't it shipped yet?
    By ordering the free shipping you are put in the queue with all of our production orders. While we can give you an estimated ship date, we cannot guarantee it will ship on THAT day. We may get a large amount of same-day orders, and they take priority over our ground shipping.

    We DO guarantee you will receive it within 8-11 business days as stated on your shipping option. If you would like to upgrade shipping you may. Simply email service@documentprintingservices.com and they can take your upgrade payment.


    I never rec'd my tracking #.
    We send our customers a tracking information email via UPS' email system when we produce the shipping label. Your junk mail folder may have caught this email. Please look in the junk mail folder, or contact us for the tracking information.


    I have emailed you but haven't heard back, why?
    Check your junk mail folder.
    It’s very important that you add our addresses to your address book or our emails may possibly go to your Junk/Spam folder.
         
    info@documentprintingservices.com
         
    production@documentprintingservices.com
         
    service@documentprintingservices.com
         
    supervisor@documentprintingservices.com

     

    We always respond quickly to email inquiries and make it our goal to provide the best in customer service. It’s hard for us to do that if you do not get our emails so please if you haven't heard back, add our addresses to your address book and then email us again.

    Can I cancel my order?
    You can cancel an unpaid order at any time.

    Paid Orders
    If you would like to cancel the order after having placed it and paid for it there will be a cancellation fee of 15% of your order total. If you have placed the order and paid for it and the order has been shipped, we cannot offer you a refund.

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  4. Shipping

    How is the diploma shipped?
    The diploma is placed in a sheet protector, then in a cardboard flat to protect it during shipping. There is a sticker on the outside of the cardboard flat letting you know that inside is a novelty document. You can throw the flat away when you receive it. Then the flat is placed in a UPS Hard Pack box like the picture at the link below:

    Will my credit card statement or return address label it is shipped in say "Phony Diploma"?
    Your credit card statement and return label on the UPS box will say document printing services, nothing about phony diploma.


    How soon can I receive my order?
    It really depends on where you are located, and the shipping that you choose. We have several different shipping options listed on our website. You can view our
    shipping options.

    In the US we can get it to you as soon as the following day if you need it that quickly. The estimates listed at the link above include production and shipping time. For instance, if you choose the highest priority shipping (3 business days) and ordered before 2pm EST today, this would have counted as the first business day. Your order would then ship out tomorrow, and you would receive it on Friday. If it's not that much of a rush we even offer free shipping for 8-11 business days in the US. We also have international standard and expedited shipping available.

    Please remember you will not choose your shipping until you have proceeded from your shopping cart to the actual order screen where you fill in your address information.

    I don't see my country on the drop down menu for shipping? Does that mean I can't order?
    If you don't see your country listed this means we have another procedure or information to give you before you can complete your order. Please email service@documentprintingservices.com so customer service can give you instructions on how to complete your order. Note, some countries we
    do not ship to.


    Why is same-day service not listed as a shipping option? I need it now!
    One reason is it may be a holiday weekend and we disable the option so people do not pay extra when they cannot receive the order.

    Occasionally we have so many orders we have to remove same-day service from the website until we catch up in the production department. This can be for as little as a few hours and usually not longer then a day. We don't want to sacrifice quality in our documents because we don't have time to meet demands.


    How do I know I will receive my order?
    We have a shipping guarantee that you can see. We use UPS for most shipments and USPS for those that only have PO Boxes. Both methods of shipment are very reliable but ONLY UPS will provide a tracking number. Once you get your tracking number you will be able to watch the package as its in route to your house. Another reassuring fact is that we take credit cards for payment. All card holders are protected by their issuing back for fraudulent purchases. That is why we prefer this method for payment so you know that you are making a 100% secure and trustworthy transaction from our store.


    Does someone need to be there to sign for the package?
    Yes, it is very important to know when you order that our packages will require an adult signature upon delivery. This will insure the packages can be properly tracked and is delivered to the correct address.


    What if I need to ship to an APO or PO Box address?
    We cannot ship to an APO or PO Box for any other shipping method than standard priority. We prefer a physical address so we can ship by UPS trackable shipping, but if you only have a PO Box or APO address we can use USPS non-trackable shipping instead. Keep in mind that we cannot be held liable for lost packages if we must use this method to ship.


    What if I place an order after your cut off time or after you closed?
    The shipping choice that you choose will tell you the wait time NOT including Holidays or weekends. So if you order same day service after 2:00pm Eastern Time it will mail the following business day.

    If you order Saturday shipping after 2:00pm Eastern Time on Friday your order will mail on Monday. We can never ship Saturday orders on Saturday; if you need it on Saturday it must be placed on or before Friday before 2:00pm eastern time.

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  5. Making Payment

    Making Payment

    Will my credit card statement or return address label it is shipped in say "phony diploma"?
    Your credit card statement and return label on the UPS box will say Document Printing Services or DPS, Inc. There will be nothing about "Phony Diploma."


    How much will it cost?
    To better serve our customers we have several options to choose from, which make it impossible for us to quote you a price based on the fact you'd like a diploma. Create an account, go to the product you want, begin choosing your options and then proceed to the shopping cart. At the cart you will get a total cost, not including shipping.


    How do I pay?
    We accept Visa, MasterCard and American Express. We accept mailed money orders (NO PERSONAL CHECKS) and Western Union Money Transfers. Please email us for complete instructions on how to send your payment. If you would like to speak to a live representative to pay for your order once it’s already been placed online. Once you have your order number, we’d be happy to give you a call to collect payment.


    Can I cancel my order?
    You can cancel an unpaid order at any time.


    Paid Orders
    If you would like to cancel the order after having placed it and paid for it there will be a cancellation fee of 15% of your order total. If you have placed the order and paid for it and the order has been shipped, we cannot offer you a refund.

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  6. Receiving Design Proofs

    Receiving Design Proofs

    I ordered a proof, when will I receive it to look over??
    That depends on the shipping you choose. We try to send proofs the day before the order would normally be shipped to give you time to look over them and approve. If you order same-day service we will do the best we can to get you your proof as early as possible so we can get it out for next-day shipping, but as stated on the website, proofing can delay shipment. We cannot be held responsible if same-day shipments arrive late due to the proofing process, and we cannot offer refunds based on this.

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  7. Diplomas

    Diplomas

    What if you don't have my High School available for a replica?
    Sorry, we don't have that school on our list of replica high schools. This just means we haven't received a copy of it to duplicate. Unless you have a copy that we can use as a guideline, the next best option would be our generic high school design where you choose from a particular layout, give us all your information and we work from there. We don't have many replica high schools available. There is simply too many and most high schools look very basic. They usually follow one of our 4 generic designs and have a state seal on the diploma. You can use one of our generic designs to make the diploma.


    Will the diploma have "Phony Diploma" written anywhere on it like the sample you sent me and the images I see on your website?
    No, it will not say replica or Phony Diploma or copy on the actual diploma. It is only on the images of our products online to protect the designs.


    Can you send me your list of replica schools?
    No. Unfortunately, we are unable to send our entire list of replicas because we are unable to distinguish a benign inquiry from an attempt to stop our production. However, if you can send us a list of schools you are looking for, or a state you are interested in, we can see what we have available.


    I have a scan of the diploma I need replicated. Can you do that?
    Probably, but we can't tell for sure until we see the design. If you have a copy of the diploma that you want us to replicate you need to scan it in a 300dpi high quality image and send it to:
    supervisor@documentprintingservices.com


    What paper should I use?
    Each school can use a different color and size paper based on their preference. However, through our years of experience, we have developed a chart for you to choose which paper sample will most likely to work for you. We’ve based this decision on the school’s location; type of diploma or degree, and year the diploma was issued. While we cannot guarantee this is 100% accurate, it is a good rule-of-thumb to ensure you receive the most authentic document possible. If you would like to know the paper type to choose for a specific school, please let us know, as we may have the actual diploma on file feel free to view our
    paper suggestions.


    What date do I choose?
    We rely on you to choose the correct date on your document. If you do not remember the correct date please call the school or do some research to find the correct date, this is important.

    We recommend graduation months such as May for Colleges and Universities and June for High Schools.

    The year of graduation and exact date will be up to you. Many schools only include the Month and year.


    Will my Phony Diploma include the actual school emblem or signatures?
    Most schools own a copyright on their seals or emblems. We don't want either of us to get into trouble -- our solution is to use some combination of our gold embossed emblems, the actual State Seal or our Customizable Emblem --which we customize with the actual school name.

    Regarding signatures... we're not forgers here guys! You can choose from our in-house signatures (real names and signatures but not associated with any school) or choose to leave the signature lines blank.


    What design do I choose?
    Our In-House Phony Diploma designs have been created based on a composite of real diplomas that match geographical regions. While they may not match exactly, they are very realistic looking. Please take a look at all our designs before you choose.
    If you would like your diploma to look as close as possible to a particular school's real diploma, choose a Phony Diploma from our list of Actual Replica Phony Diplomas. They are patterned after each school's actual diploma and are as close to the same design as we believe is legal and ethical.


    What are they printed on?
    Phony Diplomas and Phony Transcripts are printed on the same high quality paper and printed on the same equipment used to print real diplomas and real transcripts.
    Our frames are made specifically for awards and diplomas. They include a glass cover and a double matte of beige and gold.

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  8. Transcripts

    Transcripts

    I have my own classes I want to use for transcripts. Can you do that?
    Absolutely, before placing the order please email:
    supervisor@documentprintingservices.com. He will give you information on how to place an order incorporating the classes you want on your transcript. Please do not place the order before emailing him.


    I need a transcript from (insert name here). How much will it cost?
    To better serve our customers we have several options to choose from, which make it impossible for us to quote you a price based on the fact you'd like a diploma. Create an account, go to the product you want, begin choosing your options and then proceed to the shopping cart. At the cart you will get a total cost, not including shipping.


    What date do I choose?
    We rely on you to choose the correct date on your document. If you do not remember the correct date please call the school or do some research to find the correct date.

    We recommend graduation months as May for Colleges and Universities and June for High Schools. The year of graduation and exact date will be up to you. Many schools only include the Month and year.


    What are they printed on?
    Phony Diplomas and Phony Transcripts are printed on the same high quality paper and printed on the same equipment used to print real diplomas and real transcripts.
    Our frames are made specifically for awards and diplomas. They include a glass cover and a double matte of beige and gold.


    What is the difference between graduation date and issue date?
    The graduation date is the date you graduated from the school. The issue date would be the date the documents were printed. On our transcripts we have both a graduation and issued date. If your graduation date is recent (the last few years) you can make the issue date the same as the graduation date. The issue date is mostly for people ordering document replicas that are 10 or more years old. It's a way of explaining why the transcripts are new even though you graduated years before- As if you had ordered a new copy of your transcripts.

    In that case you can have a graduation date of 06/04/1988, and you have the option of putting an issue date of 01/09/2009, thus explaining why your documents look new.

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  9. International Orders

    International Orders

    I don't see my country on the drop down menu for shipping? Does that mean I can't order?
    If you don't see your country listed this means we have another procedure or information to give you before you can complete your order. Please email service@documentprintingservices.com so customer service can give you instructions on how to complete your order.

    Where can you ship to?

    We ship almost anywhere. We do not manufacture products to the following areas:

    • Connecticut - US
    • Oregon - US - Nothing to or from Oregon or any school relating to Oregon
    • Cuba
    • Iran
    • Iran
    • North Korea
    • Cuba
    • Egypt
    • Libya
    • Belarus
    • Zimbabwe
    • Myanmar
    • Pakistan
    • South Yemen
    • Sudan
    • Syria

    Diplomas and Transcripts

    A transcript is designed to show other schools or places of business your detailed educational background. When purchasing a fake transcript, it should show details from throughout your entire educational career including courses and classes taken as well as your grades.

    It must look authentic, so others can see your past educational experience. Getting a fake transcript can be beneficial because it will provide you with something to show others and to keep in your own personal files. Make sure the spelling and all information is correct on the phony transcript to avoid any mistakes or confusion.

    The best fake diplomas will have the look of authenticity including: an embossed seal, heavyweight paper, the logo of the college or university, graduation date, issued to student stamp, transcript key, transcript school watermark, security holograms and the registrar seal and a signature. Add a frame and you will fool just about anyone. The best thing is we keep all of your information confidential and no one will ever know, but you.

    Transcripts are good for display purposes as well, and accompany fake diplomas and other re-created documents nicely. Choose one of our packages and save money too.

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